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1. Who do I contact to have limbs, brush, large bulky items collected?

To be added to the list for a special collection contact the City of Hoover (205-739-7311) or submit through My Hoover Connect.  You may also email us at myhooverconnect@hooveralabama.gov and we will enter your request for you. Crews on the garbage trucks can sometimes gather small piles of limbs but in most cases it is best to inform us. Only debris generated by the homeowner will be collected. It is the responsibility of hired landscapers, tree services, roofers, remodeling companies, etc. to remove any materials/debris generated by their crews. You may call 205-739-7311 if you are unsure of what Department to contact and we will forward you to the appropriate party to handle your request. 

2. How do I establish garbage service for my new home?

If your home is new construction, contact a Public Works representative at 205-444-7543 or 205-739-7311. They will enter a request for our vendor to deliver a trash and recycle bin to your home. They will also inform you of the days of collection and answer any questions you may have. If you have moved into an existing home, service has already been established at your address. You only need to call if you do not know the days of service or if the bins are damaged or missing and you need garbage carts. 

3. Why was my trash or recycle bin not emptied?

There usually are four reasons your bin was not emptied: 1. Not out on time (7:00 AM) 2. Trash bin too heavy to lift (over 50lbs) 3. Too far from street (no more than 3' from asphalt) 4. Hidden from sight (shrubs, car, mailbox) needs to be seen coming from either end of street.  

4. Who do I contact to have a broken or missing garbage or recycle bin replaced?

You can submit your request through My Hoover Connect or by calling a My Hoover Connect Representative at (205-739-7311) where they will enter the request for you. You may email us at myhooverconnect@hooveralabama.gov with a request as well. Carts are owned by the garbage company and they are responsible for repairs and for replacing any damaged carts. 

5. Will the garbage company pick up paint, paint cans, motor oil, pesticides and other hazardous waste?

No, they do not pick up hazardous waste materials. However, the city does host an annual Household Hazardous Waste Day twice a year, in April and September. During this event, Hoover residents are allowed to bring items for disposal that normally are not accepted in their regular trash. Items such as paint, oil, old gas, many types of batteries, pesticides, etc. The dates of this event will be posted on the website as soon as it is finalized.

Note: If you will bring paint to a solid and the can is completely dry, it can be placed with your regular trash. It must be completely dry with the lid off. You can speed up the drying process by adding cat litter, sand or sawdust.

6. Will my live Christmas tree be picked up the curb?

Yes. You may place it at the curb on your normal scheduled collection day.

7. How do I report a pot hole or other road maintenance problems?

You may call our Public Works Department at (205-444-7543) or submit your request using My Hoover Connect. If the pothole is on a City of Hoover street, our Public Works Department will be able to repair it. However, if it is a county or state maintained street/highway, you will need to contact the appropriate entity.

8. There is a problem with a clogged stormwater drain near my home. Who should I contact?

You may call our Public Works Department at (205-444-7543) or submit your request using My Hoover Connect.

9. How do I prepare my yard waste for collection?

Tree trimmings, branches, shrub clippings, etc., must be no longer than six (6) feet. Place items directly on the curb. Do not place near fire hydrants, utility wires or utility boxes, mail boxes, vehicles or any place a boom truck would have difficulty maneuvering. Do not mix other household items in with the brush pile. If the homeowner hires a professional landscaper or tree service, it is the responsibility of the homeowner to have the company employed haul off all debris generated.