Information for Individuals

This page last updated 8/27/2020 @ 9:35 am CDT

Note: This page has been modified to focus on RESOURCES available to individuals facing hardships due to this event. Please see the Vital Health Information page for information related to public health topics, including information on testing sites.

  • Attorney General Steve Marshall Announces Establishment of Coronavirus Response Teams to Answer Official and Public Questions About Compliance and Enforcement of the State Health Order.  Call 1-800-232-8520. 
  • The CARES Act recently passed by Congress to help Americans and businesses includes a provision for direct payments to taxpayers. The IRS will be distributing these payments, with little or no action required by taxpayers. Have questions?
  • Congress Approves Economic Relief Plan for Individuals and Businesses (March 27, 2020). Read details here.
  • The Alabama Department of Senior Services is diligently working to make sure seniors have food and other necessary items. If you need to reach this department please call 1-800-243-5463.
  • The Alabama Department of Labor has taken steps that will expedite certain requirements allowing citizens to get assistance more quickly. Visit their website for more information or to file an unemployment claim.
  • Many area businesses have been impacted by COVID-19, and have downsized employment. If you are looking for employment, many other area businesses are hiring. Please visit websites such as, and social media outlets such as Facebook to find employment. Also visit the Alabama Department of Labor’s Job Seeker page. (Note: this message is not related to employment with the City of Hoover.)
  • Both the IRS and the State of Alabama have extended tax filing deadlines for 2019 returns to July 15, 2020.
  • Governor Ivey declared a state of emergency in response to COVID-19, thereby allowing the Alabama Department Revenue more flexibility in working with impacted taxpayers. To date, the Department has issued several taxpayer relief orders affecting individuals and businesses.
  • Thursday night, March 19,2020, Hoover Mayor Brocato addressed Hoover residents to inform them of the City’s efforts to keep residents and employees safe during the COVID-19 outbreak. He also shared vital information about services being offered to assist citizens and businesses. Please take a moment to watch. View Mayor’s Message from 3/19/2020
  • Alabama Power:
  • SPIRE:
  • Birmingham Water Works (BWW):

Have more questions? Call the Hoover Helpline at 205-444-7877. Click here for hours and details.

Can you help fill a need? 

  • Organizations should call the Hoover Helpline at 205-444-7877 and let us know how you can serve the community.
  • Individuals can visit  This organization works directly with school counselors to help families in our community. Click here to learn more.